96M Casino Privacy Policy — Data Protection

1. About This 96M Privacy Policy

96M ("we", "us", "our") respects your privacy. This policy describes how we handle personal data when you visit our website, create an account or contact support. Where relevant, we follow the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws. By using 96M, you agree to the practices described here.

2. Information We Collect

We collect only the data we need to run your account safely. This falls into three groups:

Information you give us

• Account details such as name, username, email address, phone number and date of birth.
• Identity documents provided during verification (KYC), such as an IC or passport and proof of address.
• Payment details, including bank account names and e-wallet or crypto wallet identifiers.
• Messages you send to customer support.

Information collected automatically

• Device and browser type, IP address, operating system and language settings.
• Login times, pages visited and gameplay and transaction history.

Information from third parties

We may receive data from payment providers, identity verification services and fraud prevention partners. This helps us confirm transactions and protect accounts.

3. How We Use Your Information

We use personal data to:

• Create and manage your account and process deposits and withdrawals.
• Verify your identity and age, and prevent fraud, money laundering and underage gambling.
• Provide customer support and respond to your requests.
• Apply responsible gaming tools, such as deposit limits and self-exclusion.
• Send service messages and, where you agree, promotional offers.
• Improve our website, games and security.

4. Legal Basis for Processing

We process data where it is necessary to perform our contract with you, to meet legal and regulatory obligations, or for our legitimate interests such as fraud prevention. For marketing, we rely on your consent. You can withdraw consent at any time, and this will not affect processing that happened earlier.

5. Data Storage and Retention

Your data is stored on secure servers operated by us or our trusted hosting partners. Some of these servers may be outside Malaysia. In that case, we take steps to ensure your data receives a comparable level of protection.

We keep personal data only for as long as needed. Typically, account and transaction records are kept for the period required by anti-money laundering and licensing rules after your account closes. After that, we delete or anonymise the data.

6. How We Protect Your Data

Security is central to how 96M operates. All data in transit is protected by SSL/TLS encryption. In addition, we restrict internal access to staff who need it, monitor systems for suspicious activity and work with certified payment gateways. However, no online system is completely secure. Therefore, please keep your password private and log out on shared devices.

7. Sharing With Third Parties

We never sell your personal data. We share it only when necessary, for example with:

• Payment processors and banks to complete transactions.
• Identity verification and fraud prevention services.
• Game providers, limited to the data needed to run your game sessions.
• Regulators, law enforcement or courts where the law requires it.
• Professional advisers such as auditors and lawyers.

Each partner must protect your data and use it only for the agreed purpose.

8. Cookies and Similar Technologies

We use cookies to keep you logged in, remember preferences and understand how the site is used. Essential cookies are required for the site to work. Analytics and marketing cookies are optional. You can manage or block cookies in your browser settings. However, blocking essential cookies may stop some features from working.

9. Your Rights

Subject to applicable law, including the PDPA 2010, you may:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Withdraw consent for marketing communications.
• Ask us to limit processing or delete data we no longer need.

To make a request, contact our support team. We may need to verify your identity first. We aim to respond within 21 days.

10. Children's Privacy

96M is strictly for adults aged 18 and over. We do not knowingly collect data from minors. If we learn that a minor has registered, we close the account and delete the data, except where we must keep it by law.

11. Contact Us

If you have questions about this policy or your data, please contact 96M customer support through live chat, available 24 hours a day. Our team will pass your request to the person responsible for data protection.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in law or our services. When we make significant changes, we will notify you by email or on the website. The "last updated" date at the top always shows the current version.